Return & Refund Policy - Return policy

Return Policy Details

We have a 30-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at infos@sacodise.shop. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  You can always contact us for any return question at infos@sacodise.shop

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. At our company, we prioritize customer satisfaction, so we have crafted a return policy that is both straightforward and accommodating. Our goal is to make returns as simple and hassle-free as possible, ensuring you can shop with absolute peace of mind.

First, to be eligible for a return, the item must be unused and in the same condition that you received it, and it must also be in the original packaging. Additionally, you need to have the receipt or proof of purchase handy. Most items can be returned within 30 days of receipt, which gives you ample time to decide if you are fully satisfied with your purchase. 

Next, our return process involves just a few easy steps. Begin by contacting our customer service team either by phone or email to initiate the return. They will guide you through the process and, if necessary, provide you with a return shipping label. If you prefer to return the item through your preferred shipping method, you may do so as well. However, we recommend using a trackable shipping service because it offers greater security and ease.

In some cases, return shipping costs might be deducted from your refund. But don't worry, in many scenarios, especially with defective or damaged items, we cover the return shipping costs as part of our commitment to excellent customer service. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you about the approval or rejection of your refund.

If the return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a certain number of days. Please note that it may take some time before your refund is officially posted. If you haven't received your refund yet, first check your bank account again, then contact your credit card company because it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us at our customer service email.

There are certain situations where only partial refunds are granted (if applicable). That includes any item not in its original condition, or is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery also falls under this category.

For exchanges, if you need to exchange an item for a different size or color, please follow the same steps as you would for a return. Once we receive the returned item and inspect it, we will ship the replacement item to you. We strive to make the exchange process as seamless as possible to ensure you receive exactly what you need.

In conclusion, our return policy is designed to be customer-friendly and accommodating. It reflects our commitment to providing you with a pleasant shopping experience. Feel free to reach out to our customer service team with any questions or concerns about your return. Shop confidently knowing that we've got you covered every step of the way.

 

Our return policy is designed to ensure that you can shop with peace of mind. We understand that sometimes, you may need to return or exchange an item. That’s why our return policy is straightforward, hassle-free, and customer-friendly. Here, we will outline all the details you need to know about returning your purchases efficiently and with ease.

Firstly, if you are not completely satisfied with a product you have purchased, you can return it within 30 days of receipt. All items must be returned in their original condition, including packaging, tags, and any accessories. Products that are damaged or missing parts will not be eligible for a refund. It's important to keep the receipt or proof of purchase, which will expedite the return process.

To initiate a return, simply log into your account and navigate to the 'Order History' section. Select the item you wish to return and fill out the return form. Once your return request is approved, you will receive a return shipping label. Attach this label to your package and drop it off at the nearest shipping facility. We will process your return and issue a refund to your original payment method within 7-10 business days of receiving the returned item.

If you receive a defective or incorrect item, please contact our customer service immediately for assistance. We will cover the return shipping costs and ensure that you receive a replacement or a full refund promptly. Our goal is to resolve any issues quickly and satisfactorily, because we value your business and aim to provide excellent service at all times.

There are a few exceptions to our return policy. Certain items such as personal care products, custom-made items, and perishable goods are not eligible for returns. Additionally, items purchased during clearance sales or marked as ‘final sale’ cannot be returned. We advise you to carefully review the product descriptions and terms of sale before making a purchase.

We also offer an exchange policy if you prefer to swap your item for a different size, color, or model. The exchange process is similar to the return process, but instead of a refund, you will receive the new item upon availability. This way, you can still get what you need without having to wait for a refund and place a new order.

In conclusion, our return policy is crafted with your convenience and satisfaction in mind. We strive to make the return process as simple as possible, ensuring that you can shop with confidence. If you have any questions or need further assistance, our customer support team is always ready to help. Your satisfaction is our priority, and we are committed to providing you with a pleasant shopping experience.

 

Our return policy is designed to ensure that you can shop with peace of mind. We understand that sometimes, you may need to return or exchange an item. That’s why our return policy is straightforward, hassle-free, and customer-friendly. Here, we will outline all the details you need to know about returning your purchases efficiently and with ease.

Firstly, if you are not completely satisfied with a product you have purchased, you can return it within 30 days of receipt. All items must be returned in their original condition, including packaging, tags, and any accessories. Products that are damaged or missing parts will not be eligible for a refund. It's important to keep the receipt or proof of purchase, which will expedite the return process.

To initiate a return, simply log into your account and navigate to the 'Order History' section. Select the item you wish to return and fill out the return form. Once your return request is approved, you will receive a return shipping label. Attach this label to your package and drop it off at the nearest shipping facility. We will process your return and issue a refund to your original payment method within 7-10 business days of receiving the returned item.

If you receive a defective or incorrect item, please contact our customer service immediately for assistance. We will cover the return shipping costs and ensure that you receive a replacement or a full refund promptly. Our goal is to resolve any issues quickly and satisfactorily, because we value your business and aim to provide excellent service at all times.

There are a few exceptions to our return policy. Certain items such as personal care products, custom-made items, and perishable goods are not eligible for returns. Additionally, items purchased during clearance sales or marked as ‘final sale’ cannot be returned. We advise you to carefully review the product descriptions and terms of sale before making a purchase.

We also offer an exchange policy if you prefer to swap your item for a different size, color, or model. The exchange process is similar to the return process, but instead of a refund, you will receive the new item upon availability. This way, you can still get what you need without having to wait for a refund and place a new order.

In conclusion, our return policy is crafted with your convenience and satisfaction in mind. We strive to make the return process as simple as possible, ensuring that you can shop with confidence. If you have any questions or need further assistance, our customer support team is always ready to help. Your satisfaction is our priority, and we are committed to providing you with a pleasant shopping experience.